InductoServ is a web based Customer Service Software developed for Inductotherm Group of companies to streamline the customer support process with tools for recording technical information about the equipment supplied and serviced, tracking customer interactions, contact information, contract / billing rate management, built-in knowledge base that can be managed by the administrators as well as service engineer scheduling tools.
- Web based Customer Service Software
- Stores customer information and technical details of the product sold including upgrades and changes to the equipment.
- Register customer calls.
- Schedule service engineers on service calls as well as other activities like Office duty, Vacation, Travel, Workshops, Conference, Tradeshows, Training etc.
- Generate service reports, customer survey letters
- Records and analyse customer survey feedback
- Generates customer service invoices.
- Help database that can be used by customer service representative for efficient and quick troubleshooting.
- Alerts / Pop-ups warnings / Reminders based on various criteria.
- Can be used by service engineers at remote location with an internet connection.
- Generates reports and charts for further analysis and corrective actions.
- Intuitive interface. Give a complete picture of the various jobs on hand on the dashboard.
- Multiple roles
- Can integrate with an existing ERP system for reducing data entry and avoiding errors as well as ensuring an interconnected workflow.
- Search information based on various criteria.