Return Material Authorization Process

• Establishes a uniform procedure for efficient handling of customer returned materials
• Built in document flow depending on type of material received
• Helps in routing the RMR to appropriate departments for recording their findings and recommended dispositions
• Generate various reports that can be used for quality control (e.g. part no, failure classification, vendor etc.)
• An RMR can have multiple line items. Each line item can have its individual workflow
• Tracks progress of each line item through its life cycle
• Maintain an audit trail of all the revisions / changes