Return Material Authorization Process

  • Establishes a uniform procedure for efficient handling of customer returned materials
  • Built in document flow depending on type of material received
  • Helps in routing the RMR to appropriate departments for recording their findings and recommended dispositions
  • Generate various reports that can be used for quality control (e.g. part no, failure classification, vendor etc.)
  • An RMR can have multiple line items. Each line item can have its individual workflow
  • Tracks progress of each line item through its life cycle
  • Maintain an audit trail of all the revisions / changes